At BrandToyz.com, we are committed to provide our clients with the highest quality of Customer Service. We have already differentiated our services by providing our Customers with the biggest variety of brand name products, at significantly discounted prices. We sell 1000's of brand new, Consumer Electronic products - up to 70% OFF. To further enhance and differentiate our services, we have designed this Customer Service Area, with a guaranteed turnaround response time of 8-Hours (within Customer Service Business Hours). That means, that once you submit your request to one of the following areas, one of our Dedicated Customer Service Representatives will get in touch with you within 1-8 Hours (Business Hours). To process your request, please E-Mail us to the appropriate Customer Service Area. We are looking forward to satisfy your needs.
All items sold by BrandToyz are Brand New (Grade A) and come in the original Manufacturer's Box. Sales Tax will be applicable to all items shipped to the State of New York. BrandToyz accepts VISA, MasterCard, Discover and American Express for all purchases. In addition to all major Credit Cards, we also accept Certified Checks, Bank Checks, Money Orders, Western Union Transfers, Bank Wire Transfers and Paypal Payments. Your shipping address MUST be Confirmed by Paypal. Prior to making your payment via Certified Check, Bank Check, Money Order, Western Union Transfer and Bank Wire Transfer, please E-Mail us, for the detailed payment instructions, at sales@brandtoyz.com
Unless specifically requested by the Customer, at the time of placing the order (in Order Notes section), all Multiple Product Orders are fulfilled on the first available basis only. This may result in the partial fulfillment of your Order. Warranty terms, if any, apply only to merchandise shipped to the United States, Canada or Mexico. Merchandise forwarded to other International locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to your purchase, in regards to the Warranty Coverage.
BrandToyz makes no representations and assumes no liability regarding whether any of the products or services sold by BrandToyz are year 2000 compliant and are covered by the original manufacturers warranty. Year 2000 representations and warranty coverage information, if any, may be available directly from the manufacturer of the product(s). Unless otherwise noted, BrandToyz is not an authorized dealer for any of the product(s) offered. Furthermore, unless otherwise noted, BrandToyz is not affiliated with any manufacturer(s), for any of the product(s) offered. As a result, some manufacturers may deny the Warranty Coverage. However, please note that at BrandToyz, we stand behind every product that we sell. In those extreme cases, when the manufacturer refuses to service your item(s) during the period of the Original Limited Manufacturer's warranty, we'll step in and service the product(s) for you, in accordance with the terms of the Original Manufacturer's Warranty, up to a maximum period of 1 year, after the purchase date (excluding any International orders, except Canada).
By submitting your Credit Card, you fully authorize BrandToyz to bill your Credit Card for the product charges and any shipping charges, associated with your Order, at any given period of time, within 36-Months of your purchase. Your Credit Card will only be charged after your Order has been fully processed and your product has been transferred to the Shipping Terminal. Please note that in some rare cases, your Credit Card may NOT be billed right away, due to the Technical issues or delay in Billing issues. In this type of cases, you fully authorize BrandToyz, to bill your Credit Card for any outstanding account balance, at any given period of time, within 36-Months of your purchase. Furthermore, in some cases the Shipping Charges, for your product(s), may not be displayed in your Shopping Basket, on the Checkout Page. Please note that we don't offer any "Free Shipping" or "Free Shipping Upgrade" options. In this type of cases, please E-Mail us at sales@brandtoyz.com for Shipping Charges Information. Please note that there is an additional $7.00 handling charge (besides shipping charges) for all orders shipped via USPS, including APO/FPO Orders. By submitting your Credit Card, you fully authorize BrandToyz, to bill your Credit Card for any shipping and handling charges (if NOT displayed in the Shopping Basket), in accordance with the schedule on the product description page.
All International Customers are responsible for any Duties and/or Taxes, assessed by their Country and/or Common Carrier. None of our fees / charges include any Duties and/or Taxes. Please research about any Duties and/or Taxes, prior to placing your Order with us.
By submitting your Credit Card, you fully authorize BrandToyz to charge an additional fee of $10.00 for any Credit Card Dispute that the Customer has wrongfully initiated.
For further assistance pertaining to sales, product information, specifications, style availability, billing issues and more, please E-Mail us at sales@brandtoyz.com
At BrandToyz we realize, how much our clients want to enjoy their newly purchased product(s). Many of our Orders are processed within 48-Business Hours. However, "Many" doesn't mean that "All" orders are processed within 48-Hours. Some of the products that we carry are drop-shipped directly from the Manufacturer or the Distributor. Therefore, in some cases, it may take more than 48-Hours to process your Order. In addition to "Processing Time", there is also "Time in Transit", which depends on the shipping method that you have selected. Most of our Orders are shipped by the UPS. However, we do use other shipping carriers, such as FedEx, DHL, USPS and various Freight Companies. All items are insured while in transit. Please note that we don't accept 3rd Party Shipping Accounts.
For more information about Order Status and Tracking, please refer to the "Order Status / History" Link located under Customer Service Tab, on every Webpage. Once you login into your account, simply scroll down, to the bottom of the screen, for a complete listing of your recently placed orders. Upon selecting the order that you are interested in, a new screen will provide you with a detailed Order Status Information about your order. For further questions pertaining to Order Status and Tracking Information, please E-Mail us at status@brandtoyz.com
| RETURNS & CANCELLATION POLICY: |
Defective or Damaged items may be returned only for a replacement, within a 5-Days period from the arrival of the product. Items returned for a replacement must be in the original condition including packaging, manuals, accessories and other documents and freight prepaid. The Customer will be responsible for the return Shipping Charges. On the other hand, we'll cover the Shipping Charges for the replacement product(s). Prior to returning the product, the Customer must obtain a Return Merchandise Authorization Number (RMA#) from BrandToyz, in writing, via E-Mail. After the 5-Days period from the arrival of the product(s), absolutely no items will be accepted back, for the replacements and/or repairs. Items, such as defective Projection TV's; Picture Tube TV's; Plasma TV's; LCD TV's; DLP TV's (27-Inches and Over) and/or any discontinued defective items, are not covered under the 5-Days Return Policy. All repairs or replacements for defective Projection TV's; Picture Tube TV's; Plasma TV's; LCD TV's; DLP TV's (27-Inches and Over) and/or any discontinued defective items must be attempted to be handled directly with the manufacturer, from the delivery date of the product. All sales on A/V Furniture items are final. If possible, replacement parts will be provided for Damaged or Defective A/V Furniture items, as long as the Customer notifies us within 5-Days from the arrival date. Items that are lost and/or stolen while in transit, are subject to the product replacement only. If the replacement is not available, due to the fact that the lost and/or stolen item has been discontinued, a Store Credit will be issued. The 5-Day period doesn't apply to any International orders. All sales for International Orders are final.
At BrandToyz, we stand behind every product that we sell. If we have made an error, we will correct it right away. Any items that were shipped in error (wrong items shipped), are subject to the product replacement only. If the replacement is not available, due to the fact that the original item has been discontinued, a Store Credit will be issued. Items shipped in error, must be returned in the original condition including packaging, manuals, accessories and other documentation. Additional charges may apply if the items returned are not in the original condition including packaging, manuals, accessories, and other documents. The Customer must notify us within a 5-Days period from the arrival of the product, about any items that were shipped in error (wrong items shipped). Absolutely no items that were shipped in error (wrong items shipped), will be accepted and taken back after the 5-Days period. If possible, please make sure that you received the correct product, prior to opening the original manufacturer's box.
Unless otherwise noted, all Multiple Product Orders are fulfilled on the first available basis only. This may result in the partial fulfillment of your Order. BrandToyz will charge a 25% restocking fee plus any applicable shipping and handling charges for any refused shipments, unauthorized returns (Unopened), non-defective returns (Unopened) or canceled orders that have been already processed. All cancellation requests must be done in writing, via E-Mail. Additional charges may apply if the item returned is not in the original condition including packaging, manuals, accessories, and other documents. Absolutely no items will be accepted and taken back after the 5-Day period and/or without the Original Manufacturer's Box. We'll not accept back any opened itmes that are non-defective and/or non-damaged. Furthermore, we'll not accept back any Special Order and/or unique items, even if they are Unopened. All sales on Special Order and/or unique items are final. Please carefully research your product, prior to making a purchase with us. We highly recommend that you conduct your product research through multiple sources. Please don't rely strictly on the product information that is shown on our Website. BrandToyz will charge a 30% restocking fee for all canceled Extended Warranty Contracts. Please keep in mind that all offers, promotions and prices are subject to change without notice. BrandToyz is not responsible for any typographical, entry and/or photographic errors which may occur on our Website and/or in our E-Mail correspondences.
To obtain a Return Merchandise Authorization Number (RMA#) or for all other claims please E-Mail us at returns@brandtoyz.com
For all other inquires and feedbacks, non-related to product information, order status and returns, please E-Mail us at support@brandtoyz.com
Any inquires related to business proposals, joint ventures and strategic partnerships should be directed to proposals@brandtoyz.com
For information about becoming BrandToyz's Affiliate, including terms and conditions of our Affiliate Program, please refer to the "Affiliates" Link located on the navigation bar of every page. For further questions please E-Mail us at affiliate@brandtoyz.com
For information about advertising with BrandToyz, including terms, conditions and rates, please E-Mail us at advertise@brandtoyz.com
| TOLL-FREE CUSTOMER SERVICE: |
Please call us Toll-Free at 877-285-8723, from 9:00 AM - 5:00 PM EST, Mon - Fri, with any other Customer Service related questions. You may also write to us at:
BrandToyz.com
300 W 135th St, Suite 10J
New York, NY 10030
