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Toll Free: 877-285-8723
9:00AM - 5:00PM EST
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Defective or Damaged items may be returned only for a replacement, within a 5-Days period from the arrival of the product. Items returned for a replacement must be in the original condition including packaging, manuals, accessories and other documents and freight prepaid. The Customer will be responsible for the return Shipping Charges. On the other hand, we'll cover the Shipping Charges for the replacement product(s). Prior to returning the product, the Customer must obtain a Return Merchandise Authorization Number (RMA#) from BrandToyz, in writing, via E-Mail. After the 5-Days period from the arrival of the product(s), absolutely no items will be accepted back, for the replacements and/or repairs. Items, such as defective Projection TV's; Picture Tube TV's; Plasma TV's; LCD TV's; DLP TV's (27-Inches and Over) and/or any discontinued defective items, are not covered under the 5-Days Return Policy. All repairs or replacements for defective Projection TV's; Picture Tube TV's; Plasma TV's; LCD TV's; DLP TV's (27-Inches and Over) and/or any discontinued defective items must be attempted to be handled directly with the manufacturer, from the delivery date of the product. All sales on A/V Furniture items are final. If possible, replacement parts will be provided for Damaged or Defective A/V Furniture items, as long as the Customer notifies us within 5-Days from the arrival date. Items that are lost and/or stolen while in transit, are subject to the product replacement only. If the replacement is not available, due to the fact that the lost and/or stolen item has been discontinued, a Store Credit will be issued. The 5-Day period doesn't apply to any International orders. All sales for International Orders are final.
At BrandToyz, we stand behind every product that we sell. If we have made an error, we will correct it right away. Any items that were shipped in error (wrong items shipped), are subject to the product replacement only. If the replacement is not available, due to the fact that the original item has been discontinued, a Store Credit will be issued. Items shipped in error, must be returned in the original condition including packaging, manuals, accessories and other documentation. Additional charges may apply if the items returned are not in the original condition including packaging, manuals, accessories, and other documents. The Customer must notify us within a 5-Days period from the arrival of the product, about any items that were shipped in error (wrong items shipped). Absolutely no items that were shipped in error (wrong items shipped), will be accepted and taken back after the 5-Days period. If possible, please make sure that you received the correct product, prior to opening the original manufacturer's box.
Unless otherwise noted, all Multiple Product Orders are fulfilled on the first available basis only. This may result in the partial fulfillment of your Order. BrandToyz will charge a 25% restocking fee plus any applicable shipping and handling charges for any refused shipments, unauthorized returns (Unopened), non-defective returns (Unopened) or cancelled orders that have been already processed. Additional charges may apply if the item returned is not in the original condition including packaging, manuals, accessories, and other documents. Absolutely no items will be accepted and taken back after the 5-Day period and/or without the Original Manufacturer's Box. We'll not accept back any opened itmes that are non-defective and/or non-damaged. Furthermore, we'll not accept back any Special Order and/or unique items, even if they are Unopened. All sales on Special Order and/or unique items are final. Please carefully research your product, prior to making a purchase with us. We highly recommend that you conduct your product research through multiple sources. Please don't rely strictly on the product information that is shown on our Website. BrandToyz will charge a 30% restocking fee for all cancelled Extended Warranty Contracts. Please keep in mind that all offers, promotions and prices are subject to change without notice. BrandToyz is not responsible for any typographical, entry and/or photographic errors which may occur on our Website and/or in our E-Mail correspondences.
To obtain a Return Merchandise Authorization Number (RMA#) or for all other claims please E-Mail us at returns@brandtoyz.com
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